FAQ: Your Hairdressing Questions Answered

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P: 9455 2553

BOOKINGS & CANCELLATION POLICY

All our consultations are free, we will thoroughly go through all your needs and desires.

All non-VIP Member’s appointments require a $50 booking fee for all colour appointments and a $30 booking fee for all styling appointments.

If the booking fee is not paid, then the booking cannot be made.

Cancellations or reschedules are occasionally necessary. We ask to be notified of a cancelled or rescheduled appointment at least 48 hours in advance.

Cancellations received within 48 hours will sustain a $50 (colour) or $30 (styling) cancellation fee, or charge of the booking fee.

There is a booking fee for all styling appointments, this will then be deducted off your service on the day or can be used as credit on your account for your next service.

FAQ

1. How do I make a booking?

Answer:You can call 9455 2553 or book online at www.kitomba.com/bookings/earthwindfire

2. What products do you use ?

Answer: We pride ourselves in sourcing the best products for all our guests ,products we use below

-Wella

-Aveda

-Cloud Nine

-Nixion

3. Do you charge a booking fee?

Answer:Yes we charge a booking fee for colour appointments $50 & Styling Appointments $30 each deposit is taken off your service price .The booking fees can be rolled over & they are non-refundable please check our booking policy on our website www.earthwindfire.com.au

4. Where are you located?

Answer: We are located at The Vale Shopping Centre inside across from Woolworths Shop 8/393 Warton rd Canningvale WA 6155

5. What time should I arrive?

Answer: To get the best out of your experience at Earth Wind Fire Hair, we recommend you arrive at least 10 mins before your appointment time. If you need guidance if you are lost or running late please call 9455 2553 and will assist you the best we can. We go by appointments, we try to the best to keep to time for everyone’s appointments.

6. Do you accept feedback on services?

Answer: We absolutely do we love feedback good or bad everything is taken on board all management can deal with your feedback in a respectful manner, if any abuse is given to our staff/ family we will not put up with unnecessary events if they do occur. You may send your feedback to our email address info@earthwindfire.com.au and will get back to you in a timely matter.

7. Do you offer refunds?

Answers: We offer a 7-day return if products have not been used and a credit note is given anything after this the refund would be void.

Service’s we ask all guests to come and see us so we can work together to solve your issues, we do not give refunds on any services. There is a policy that you must come back within 7 days.

8. What bond multiplying product do you use that will protect my hair while I have it coloured?

Answers: Yes we sure do. We use Wellaplex, this is the best plex on the market is definitely a must when colouring, we recommend all our guests use this amazing product.

9. Can I receive a quote over the phone, e-mail or messenger?

Answer: We do not give an exact quote we can only guide you with an approx quotation. What has been told over the phone, messenger, or email can be introduced differently. We ask all our guests to come in for a thorough consultation and we then can advise the best accurate quotation.

10. Do you offer Afterpay or Hair Memberships?

Answer: Yes we do offer Afterpay on services and products, the minimum is $100

We also offer the best hair memberships which are run by salon pay. We can customise for you or you can choose from packages we have available.

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